A one day awareness workshop designed to reduce the risk to personnel dealing with aggressive or violent people whilst at work and how to avoid and mitigate incidents, prosecution and possible litigation.
Why take this course?
To learn how to positively influence difficult behaviour
To learn how to stay in rapport with challenging customers/clients
To learn how to use a systematic method for defusing aggression
To learn how to respond effectively to abuse and threats
To learn how to escape from dangerous situations
To learn how to follow up an incident effectively
What will I learn about?
Defining aggression and violence
Company policy
Is there a problem?
Prevention methods
The Law and related safety requirements
Steps to aggression and violence
Body language - Is it real? Can it help?
Recognise danger zones
Use of force in defence - company policy
Lone working procedures
Internal documentation and reporting (data protection act/star marking)
Persons at risk - identification via risk assessments
